Why Do Our Customers Come Back to Us?

David Hardy

Today’s customers are very savvy. Gone are the days where you can have a shop where people visit to purchase the item they are looking for. The Internet has opened up a world for research, comparison and information for anyone looking to make a purchase. Therefore, to succeed, you have to offer more. What might this include?

What customers are looking for:

It is important to be able to offer competitive pricing. If clients know your company or have had experience in dealing with you before, they may pay a little more. However, generally, customers will shop around. Buying online generally offers customers a lot of power. They can visit different sites and make direct comparisons when buying refurbished Macs.

Another important element is customer service. This comes into play in so many ways including pre-sale, during the buying process and also aftersales. Customers want to be able to make contact quickly and easily. They don’t want hurdles or barriers when making contact. Questions need to be answered promptly. Finding a company with an open and helpful approach really is worth its weight in gold.

Further to this is the need for a warranty when buying from an online outlet. Yes, we have a shop where people can visit, but generally people are buying online now so aren’t able to visit our store. If people are slightly hesitant then a warranty can offer great levels of reassurance. All of our refurbished Macs come with a 12-month hardware warranty and nothing leaves our store until it has been checked, checked and checked again. When you buy your refurbished Apple Mac from us, you can do so with 100% confidence.

Overall, our team work hard to carefully consider all of these elements. And use them as their ethos for delivering an exceptional provision. Feel free to contact us today on 01625 415088. We aim to be your turnkey solution for all your refurbished Apple iMacs, refurbished MacBooks and Mac repairs. Get in touch today.

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3 Things You Should Know About Buying a Refurbished Mac

David Hardy

If you are looking at buying a refurbished Mac, it is great advice to do a little homework. There are key points that you should educate yourself about in terms of the process. Making an informed decision will never be a bad thing. In fact, it will leave you feeling excited and confident that you have made the right choice for your needs.

Buying a Refurbished Mac is Cheaper

As many are, if you are looking to save money, a refurbished option is the best way to go. There are determining factors such as age of the device and condition. A newer model will likely have a lesser saving. Whereas older models can be vastly reduced. These details show evidence of how there will always be decisions to be made and a balance to find between what you are looking for and how much you want to spend.

Refurbished Macs are Not Perfect

It would be naïve to believe that a refurbished Mac will be in perfect condition. It is important to remember that a refurbished device has been used. It is therefore unreasonable to assume that a refurbished model will be the same as a new device. This is why we have devised a grading system to offer an open and upfront sales process.

Shorter Warranties are More Likely

Buying a refurbished Mac from a reputable company means that you will receive a warranty period. It is reasonable to assume that these warranties are likely to be shorter than that of a brand-new machine. Some credit card companies automatically offer additional warranty periods. It is therefore a good idea to look into this, should this be something you are wishing to achieve.

A client commented:

“Just received my 27" imac. Wow its like a brand new machine. Thank you Dave for all your help on purchasing it. I would highly recommend CheshireMacs. They were so helpful on the phone and on email, nothing was to much trouble. As other people have said why pay high prices when you can get an almost new machine from them.” – Pete Skinner

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