Why Do Our Customers Come Back to Us?
Today’s customers are very savvy. Gone are the days where you can have a shop where people visit to purchase the item they are looking for. The Internet has opened up a world for research, comparison and information for anyone looking to make a purchase. Therefore, to succeed, you have to offer more. What might this include?
What customers are looking for:
It is important to be able to offer competitive pricing. If clients know your company or have had experience in dealing with you before, they may pay a little more. However, generally, customers will shop around. Buying online generally offers customers a lot of power. They can visit different sites and make direct comparisons when buying refurbished Macs.
Another important element is customer service. This comes into play in so many ways including pre-sale, during the buying process and also aftersales. Customers want to be able to make contact quickly and easily. They don’t want hurdles or barriers when making contact. Questions need to be answered promptly. Finding a company with an open and helpful approach really is worth its weight in gold.
Further to this is the need for a warranty when buying from an online outlet. Yes, we have a shop where people can visit, but generally people are buying online now so aren’t able to visit our store. If people are slightly hesitant then a warranty can offer great levels of reassurance. All of our refurbished Macs come with a 12-month hardware warranty and nothing leaves our store until it has been checked, checked and checked again. When you buy your refurbished Apple Mac from us, you can do so with 100% confidence.
Overall, our team work hard to carefully consider all of these elements. And use them as their ethos for delivering an exceptional provision. Feel free to contact us today on 01625 415088. We aim to be your turnkey solution for all your refurbished Apple iMacs, refurbished MacBooks and Mac repairs. Get in touch today.