Cookie Policy

What are cookies?

A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information.

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.

Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.


Most common cookies

Session cookies

These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies

These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third Party cookies

This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.


There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

Our use of cookies

  • We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services, you must consent to us placing a cookie on your computer;

  • We also use cookies to understand your usage of our website;

  • We have partners who have referred clients and in using cookies, we track referred sales so we can compensate our partners accordingly;

  • We also use cookies for remarketing purposes, for example, once you have been on our website and then you visit another website which has Google adverts, you will see a CheshireMacs advert to remind you of our products and services.

All You Need to Know

All our products sold on this website are covered by our warranty.

Our standard warranty for all models is twelve months from date of receipt (unless your online order clearly states differently).

The warranty covers the hardware of the unit although is limited with consumables such as batteries (see below). Our warranty does not cover any problems which arise through misuse or accidental damage, or any damage incurred by a third-party. Please note that the warranty will become void if anyone but CheshireMacs tamper with any components unless upon instruction by ourselves.


In regards to the batteries we test to make sure that they are functioning and performing correctly on arrival. If the status moves to 'Replace Now' or 'Service Battery' within 3 months of arrival we will change the battery under our warranty. After 3 months we can offer to install a new battery at cost price.


If you have a problem please contact us as soon as possible with your order number (or the name/email address you used to order if you can’t find it)
and/or the Serial Number of the unit (found on the underside). We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 01625 415088 or via email on

In some cases (where original manufacturer’s warranty exists) it may be resolvable with them. However, rest assured that we will of course assist you with any information you may require and will contact them on your behalf. Our aim is to offer full support to ensure the smooth running of this process.

In the first fourteen days we will collect the unit from you via courier. After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £15 (which is the cost of the collection service from our courier). Please note that in all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.


If you have any questions at all with the above and need to talk to someone before you order, please call 01625 415088 and ask to speak to sales.